(4.4 / 5)12+ Ratings

Jb Hi-Fi Reviews

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Overall Rating

4.4
12 Reviews
  • 542%
  • 458%
  • 30%
  • 20%
  • 10%

About Jb Hi-Fi

JB Hi-Fi is Australia's largest home entertainment retailer, offering a wide range of products including televisions, computers, audio equipment, cameras, and home entertainment devices. The company operates both physical stores and an online platform, catering to the Australian and New Zealand markets. It is headquartered in Southbank, Victoria, Australia, and is known for its competitive pricing and extensive product range.

Jb Hi-Fi Pros & Cons

Pros:

  • Wide Product Range: JB Hi-Fi offers a broad selection of home entertainment products, including movies, TV, games, music, and tech.
  • Competitive Pricing: They often have competitive prices, with some customers finding deals that match or beat other retailers.
  • Customer Service: Some customers have reported positive experiences with customer service, particularly in resolving issues with purchases.

Cons:

  • Online Shopping Issues: There have been reports of difficulties with online orders, including delayed shipments, unresponsive customer service, and issues with refunds.
  • Product Quality Concerns: Some customers have experienced defects in products, such as headphones, and reported difficulties in getting them repaired or replaced.
  • Negative Reviews: There are several negative reviews about the online shopping experience, including poor communication and dishonest practices.

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Jb Hi-Fi Customer Reviews (12)

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Joaquin Reed
Joaquin Reed
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Jul 16, 2024
Lauren Stewart
Lauren Stewart
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Jul 16, 2024
Patrick Hermansen
Patrick Hermansen
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Jul 14, 2024
Marshall Soucy
Marshall Soucy
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Jul 14, 2024
Cresaptown Jenkins
Cresaptown Jenkins
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Jul 12, 2024
Dominiek Turan
Dominiek Turan
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Jul 12, 2024
Khasurt Khadzhiev
Khasurt Khadzhiev
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Jul 12, 2024
Effie Noble
Effie Noble
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Jul 12, 2024
Nicolas Pirouet
Nicolas Pirouet
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Jul 11, 2024
Anthony Hausman
Anthony Hausman
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Jul 11, 2024

Jb Hi-Fi Customer’s Q&A

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Jb Hi-Fi Features and Benefits

Key Features and Benefits of JB Hi-Fi (jbhifi.com.au):

  1. Wide Range of Products:

    • Consumer Electronics: TVs, audio equipment, computers, cameras, and gaming consoles.
    • Home Appliances: White goods, cooking appliances, and small appliances.
    • Entertainment: CDs, DVDs, Blu-ray discs, and video games.
    • Musical Instruments: A variety of musical instruments.
  2. Competitive Pricing:

    • Offers affordable prices and value for money, making it stand out in a competitive market.
  3. Exceptional Customer Service:

    • Knowledgeable and friendly staff provide personalized assistance and advice.
    • In-store and online customer support via email, phone, and online chat.
  4. Convenient Shopping Experience:

    • Physical Stores: Strategically located in high-traffic areas, offering a hands-on shopping experience.
    • Online Platform: Convenient online shopping with fast delivery options and live tracking features.
  5. Loyalty Program:

    • "JB Hi-Fi NOW" offers exclusive discounts, rewards, and personalized offers to members, encouraging customer loyalty and repeat purchases.
  6. Regular Promotions and Sales:

    • Regular promotions and sales enhance the overall value proposition for customers.
  7. Efficient Supply Chain Management:

    • Robust and efficient supply chain management ensures a wide product range in stores and quick delivery to customers.
  8. In-Store E-Waste Recycling Service:

    • Free in-store e-waste recycling service for smaller items like mobile phones, batteries, computers, and headphones.
  9. Community Engagement:

    • Supports various charity programs, including Helping Hands, which matches staff donations to charity partners.
  10. Technology and Innovation:

    • Leverages Microsoft’s Dynamics 365 Supply Chain Management for efficient warehouse management and logistics.
  11. JB Hi-Fi Extras:

    • Offers benefits and services for mobile phones, iPads, MacBooks, Apple Watch, AirPods, and Beats Headphones, including 24/7 tech support, fixed price screen replacement, and data security.

Jb Hi-Fi Pricing

JB Hi-Fi's pricing varies depending on the product and plan. Here are some specific details:

  • Mobile Plans:

    • $59 Upfront Plan: $59 per month, 60GB data, 40GB bonus data, capped speed available in select areas.
    • $79 Upfront Plan: $79 per month, 150GB data, 40GB bonus data, capped speed available in select areas.
    • $99 Upfront Plan: $99 per month, 300GB data, 40GB bonus data, capped speed available in select areas.
  • Products on Sale:

    • Prices may differ at airport stores. Products include TVs, mobile phones, fitness accessories, cameras, MacBooks, iPads, laptops, washers, and vacuums.

For the most accurate and up-to-date pricing, it is recommended to visit the JB Hi-Fi website or contact their customer service directly.

Payment Method

The payment methods accepted by jbhifi.com.au include Visa, Mastercard, American Express credit and debit cards, PayPal, Apple Pay, Afterpay, Zip, UnionPay, Latitude Interest Free and JB Hi-Fi Gift Cards. It's important to note that some payment methods only apply for purchases of a certain value and are not yet available on their phone sales line. Apple Pay will show on compatible Apple devices when using Safari. The website uses industry-standard SSL (Secure Socket Layer) and encryption technology to ensure any sensitive information entered during the transaction is secure. Enjoy shopping at JB Hi-Fi!

Jb Hi-Fi FAQs

FAQ

Jb Hi-Fi Alternatives

Here are the top 10 alternatives to jbhifi.com.au:

  1. apple.com: Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.
  2. dicksmith.com.au: Dick Smith has all the biggest brands in tech at amazing prices. Find incredible deals on iPhone, Samsung, TVs, audio, cameras and more at Dick Smith.
  3. appliancesonline.com.au: Australia's largest online appliance retailer with a huge range of fridges, freezers, washers and more. Order now for free delivery to most areas.
  4. centrecom.com.au: Unbeatable computer & IT gear prices! Custom PC experts. Huge range of computer peripherals. Great service. Recognised for on-time shipping. Buy online & save!
  5. samsung.com: Welcome to Samsung UK. Discover a wide range of home electronics with cutting-edge technology including TVs, smartphones, tablets, home appliances & more!

The remaining 5 alternatives are not mentioned here due to space constraints. These alternatives are ranked by their affinity to jbhifi.com.au in terms of keyword traffic, audience targeting, and market overlap. Enjoy exploring these alternatives!

FAQ

How To Open A Jb Hi-Fi Account?

To open an account on jbhifi.com.au, follow these steps:

  1. Visit the website and locate the 'Sign Up' or 'Join' option.
  2. Fill out the sign-up form with the required details such as email address and password.
  3. After filling out the form, click on the 'Submit' or 'Create Account' button.
  4. An email will be sent to the provided email address for verification. Click on the verification link in the email to activate the account.
  5. Once the email address is verified, the account is successfully created and ready for use.

Remember, it's important to provide accurate information when creating an account to ensure a smooth shopping experience. Enjoy shopping at JB Hi-Fi!

FAQ

Jb Hi-Fi Return Policy?

The return policy of JB Hi-Fi requires a receipt as proof of purchase for item return. Consumers have a 90-day window to initiate a return request, depending on the item’s condition. For products that are unused, unopened, new, and aren’t faulty in any way, consumers have 30 days to return the item. Faulty and damaged products have a 90-day cap. For earphones and headphones, due to health and hygiene reasons, they can only be returned for a full refund if they are unopened within 30 days of purchase and are completely sealed or faulty. It's important to note that the product needs to be in its original condition for the return to be accepted. If the product is used predominantly in a commercial or business environment or for commercial or business purposes and JB Hi-Fi has not, prior to purchase, expressly advised that the product is designed for that environment or purpose, the right to provide a remedy in accordance with the JB Hi-Fi Minimum Voluntary Warranty Policy may be reserved.

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